Institutional Mission: 

SFS creates transformative study abroad experiences through field-based learning and research. Our educational programs explore the human and ecological dimensions of the complex environmental problems faced by our local partners, contributing to sustainable solutions in the places where we live and work. The SFS community is part of a growing network of individuals and institutions committed to environmental stewardship. 

SFS Position on Diversity and Inclusion:  

SFS was founded with the belief that stewardship of our planet is the responsibility of people all around the world. Addressing complex global issues requires the active inclusion of stakeholders with varying perspectives and identities. We recognize that to successfully address threats to our natural world, we must look beyond social constructs designed to divide us. Just as we value biodiversity in all its forms, we value and engage with a multitude of diverse perspectives and people in the countries where we work and the students and staff we serve. 

Position Title: IT Specialist 

Reports To: Director of Global IT 

FLSA status: Exempt 

Location: Remote, USA 

Start date: May 2024 

To apply: SFS is currently accepting applications for candidates residing in the following states: Arizona, Connecticut, Georgia, Illinois, Massachusetts, Maine, Minnesota, New Hampshire, North Carolina, Ohio, Oregon and Virginia. Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with SFS.   

Submit a cover letter and resume outlining relevant experiences via the online application on the SFS Careers page at https://fieldstudies.catsone.com/careers/ 

Position Summary:  

Under supervision from the Director of Global IT, the IT Specialist performs general system administration and troubleshooting of all The School for Field Studies (SFS) IT issues. This role is responsible for the maintenance and support of SFS systems user accounts, and end-user equipment. This includes maintenance, troubleshooting, and support of school supplied client computers, printers, peripherals. The IT Specialist will work with the Director of Global IT to support, maintain, and build upon our current cloud-based systems. This includes our Microsoft 365 tenant, Salesforce Lightning experience with additional applications/modules, and the Sage Intacct accounting platform. SFS will provide training on these systems as required. Experience in these systems is not a prerequisite for this position; however, working, or general knowledge of these systems will be taken into higher consideration.    

Duties and Responsibilities: 

• Perform a wide range of system deployment and troubleshooting on all SFS issued laptops, local NAS devices, network appliances, security systems, and any other end user equipment. This includes all Windows OS installs, maintenance, upgrades, replacement schedule and inventory, and other general support as needed   

• Evaluate, test, and deploy all software and hardware upgrades for users 

• Proactive monitoring of Microsoft 365 tenant, Salesforce, Sage Intacct, and their applications and services 

• Working with our vendors, support and development of our Salesforce database and its connected systems/modules 

• Monitoring system backups and restore as needed  

• Manage and troubleshoot internet connectivity throughout the organization 

• Ability to provide excellent end-user support and issue resolution 

• Create and troubleshoot end-user access to SFS systems 

• Research, evaluate and recommend system technologies to support business requirements 

• Assist in creating and maintaining documentation for new processes and procedures 

• New account creation and initial training for new staff   

• Work closely with the Director of Global IT to discuss the needs of the organization 

Minimum Qualifications: 

• Minimum 4 years’ experience in IT management or support  

• Advanced knowledge of installations, upgrades and troubleshooting of Windows Operating Systems, web and desktop applications, network troubleshooting, various hardware troubleshooting is preferred 

• Working knowledge of web application security, understanding of vulnerabilities and countermeasures 

• Strong technical aptitude and ability to research and solve complex issues independently  

• Ability to effectively communicate issues and resolutions to all levels of the organization 

Travel Expectations: 

• Must be willing and able to travel, domestically and/or internationally to SFS field stations, as needed 

Benefits: 

• Medical, Dental and Vision insurance with employer contribution 

• Health Savings Account with a fully funded medical deductible via HSA contribution by SFS 

• 15 days PTO, 12 days paid sick time and volunteer time off in your first year 

• An additional week of leave is provided the week between Christmas and the new year 

• 10 federal holidays and 1 floating holiday 

• Paid parental leave, with payroll contributions to state programs covered by SFS 

• 403(b) retirement savings plan with match provided by SFS after your first year of employment 

• Full employer-paid life and AD&D insurance 

• Full employer-paid short- and long-term disability insurance 

• Worldwide travel assistance 

• Employee assistance program (EAP) with counseling sessions available  

• Employee referral bonus program 

• Domestic and same sex partner coverage 

• Flexible schedules  

• Pro membership opportunities for discounted gear, accessories and clothing 

• Employee family discount (to attend SFS programs) 

• Biennial retreats with your HQ team 

• To learn more about SFS, please visit: Careers | The School for Field Studies 

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity Commission (EEOC) and Employee Polygraph Protection Act (EPPA)  

Equal Opportunity Employer: SFS is committed to providing equal employment opportunities for all persons regardless of race, color, religion, creed, caste, gender, gender expression, gender identity, genetics, sexual orientation, disability, age, marital status, national origin or ancestry, ethnic origin, or veteran status.